Return & Refund Policy for Decorative Lace Products

We value customer satisfaction and aim to provide high-quality decorative lace products. Please read our return and refund policy carefully before placing an order.

1. Return Eligibility

• Returns are accepted only for damaged, defective, or incorrect items received.
• The request for return must be raised within 3 days of delivery.
• Items must be unused, unwashed, and in their original packaging.
• Products that are cut, altered, or used cannot be returned.

2. Non-Returnable Items

• Customized or special-order lace products
• Items sold during clearance or discount sales (unless defective)
• Products damaged due to misuse or improper handling

3. Return Process

• To initiate a return, contact customer support with order details and clear images/videos of the issue.
• Once approved, instructions for return shipping will be provided.
• Unauthorized returns will not be accepted.

4. Refund Policy

• Refunds are processed only after the returned product is received and inspected.
• Approved refunds will be credited within 5–10 business days to the original payment method.
• Shipping charges (if any) are non-refundable.

5. Exchange Policy

• Exchanges are allowed only for defective or wrong items, subject to stock availability.

6. Cancellation Policy

• Orders can be cancelled only before they are dispatched.
• Once shipped, cancellation requests will not be accepted.

7. Customer Support

For any return, refund, or product-related issues, contact:

parthbeladiya0164@gmail.com